Terms and Conditions For Internet Customers Only
These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.
1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
Use of website
1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor provided material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from other websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
1.17 Please allow for up to 7 working days for delivery following the dispatch of your order.
Cancellations, returns and refunds
11.1 IF YOU ARE A CONSUMER AND YOU HAVE ORDERED THE GOODS BY EMAIL, PHONE OR FROM OUR WEBSITE, CLAUSES 11.1 TO 11.9 APPLY AND YOU HAVE A LEGAL RIGHT TO CANCEL A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS 2014 DURING THE PERIOD SET OUT BELOW IN CLAUSE 11.3. THIS MEANS THAT DURING THE RELEVANT PERIOD IF YOU CHANGE YOUR MIND OR FOR ANY OTHER REASON YOU DECIDE YOU DO NOT WANT TO KEEP THE GOODS, YOU CAN NOTIFY US OF YOUR DECISION TO CANCEL THE CONTRACT AND RECEIVE A REFUND. ADVICE ABOUT YOUR LEGAL RIGHT TO CANCEL THE CONTRACT UNDER THESE REGULATIONS IS AVAILABLE FROM YOUR LOCAL CITIZENS' ADVICE BUREAU.
11.2 HOWEVER, THIS CANCELLATION RIGHT DOES NOT APPLY IN THE FOLLOWING CASES:
(A) ANY PRODUCTS MADE TO YOUR SPECIFICATION OR CLEARLY PERSONALISED. Our bespoke made to order mattress services have a 24 hour cooling off period which starts once your order has been placed, during which time you can contact us to cancel your order. Once the cooling off period has passed, cancellations are no longer possible as we will begin creating your custom made mattress immediately.
(B) IN THE CASE OF MATTRESSES, BEDDING AND BED LINEN, IF THE PACKAGING HAS BEEN UN-SEALED, FOR REASONS OF HEALTH AND HYGIENE THESE ITEMS BY THEIR NATURE CANNOT BE RETURNED UNLESS FAULTY.
(C) IN THE CASE OF MATTRESSES AND DIVAN BEDS, IF ASSEMBLY SERVICE FORMS PART OF YOUR ORDER AND THE HYGIENE SEAL IS BROKEN AND MATTRESS BAG REMOVED WE WILL NOT BE ABLE TO ACCEPT RETURN UNLESS THE GOODS ARE FAULTY,
11.3 YOUR LEGAL RIGHT TO CANCEL A CONTRACT STARTS FROM THE DATE OF CONFIRMATION OF THE ORDER UNDER CLAUSE 2.7, WHICH IS WHEN THE CONTRACT WITH US IS FORMED. IF THE GOODS HAVE ALREADY BEEN DELIVERED TO YOU, YOU HAVE A PERIOD OF 14(FOURTEEN) CALLENDER DAYS IN WHICH YOU MAY CANCEL, STARTING FROM THE DAY AFTER THE DAY YOU RECEIVE THE GOODS.
11.4 TO CANCEL A CONTRACT, PLEASE TELL US BY E-MAIL US AT INFO@DREAMSCENE.UK.COM, OR WRITE TO US AT THE ADDRESS AT CLAUSE 1.1(E). YOU MAY WISH TO KEEP A COPY OF YOUR CANCELLATION NOTIFICATION FOR YOUR OWN RECORDS. IF YOU SEND US YOUR CANCELLATION NOTICE BY E-MAIL OR BY POST, THEN YOUR CANCELLATION IS EFFECTIVE FROM THE DATE YOU SENT US THE E-MAIL OR POSTED THE LETTER TO US. IF YOU CALL US TO NOTIFY US OF YOUR CANCELLATION, THEN YOUR CANCELLATION IS EFFECTIVE FROM THE DATE YOU TELEPHONE US.
11.5 YOU WILL BE REQUIRED TO ARRANGE THE RETURN OF YOUR ORDER WITHIN 14 CALLENDER DAYS FROM THE DATE OF CANCELLATION.YOU WILL RECEIVE A FULL REFUND OF THE PRICE YOU PAID FOR THE GOODS ONLY. WE WILL PROCESS THE REFUND DUE TO YOU AS SOON AS YOUR RETURNED ORDER HAS BEEN RECEIVED BY US. IF YOU RETURNED THE GOODS TO US BECAUSE THEY WERE FAULTY OR MIS-DESCRIBED, PLEASE SEE CLAUSE 11.6.
11.6 WE CAN ONLY OFFER TO COLLECT GOODS FROM A UK MAINLAND ADDRESS. PLEASE NOTE; WE WILL NOT BE LIABLE FOR ANY COST INCURRED IF YOU NEED TO RETURN PRODUCTS FROM OUTSIDE MAINLAND UK.
11.7 WE REFUND YOU ON THE CREDIT CARD OR DEBIT CARD USED BY YOU TO PAY.
11.8 IF THE GOODS WERE DELIVERED TO YOU:
(A) PLEASE INFORM US IN WRITING IF YOU WISH TO RETURN THE GOODS. YOU MUST RETURN THE GOODS TO US AS SOON AS REASONABLY PRACTICABLE.
(B) UNLESS THE GOODS ARE FAULTY OR NOT AS DESCRIBED (IN THIS CASE, SEE CLAUSE 11.6), YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING THE GOODS TO US.
(C) YOU HAVE A LEGAL OBLIGATION TO KEEP THE GOODS IN YOUR POSSESSION AND TO TAKE REASONABLE CARE OF THE GOODS WHILE THEY ARE IN YOUR POSSESSION (AND CLAUSE 11.12 SHALL ALSO APPLY).
11.9 DETAILS OF YOUR LEGAL RIGHT TO CANCEL AND AN EXPLANATION OF HOW TO EXERCISE IT ARE PROVIDED IN THIS CLAUSE 11.
11.10 IF YOU ARE A CONSUMER AND YOU HAVE ORDERED THE GOODS WITH US FACE TO FACE, THEN CLAUSES 11.10 AND 11.11 APPLY (AND CLAUSES
11.1 TO 11.9 DO NOT APPLY).
11.11 BEFORE THE GOODS ARE DELIVERED, YOU HAVE THE FOLLOWING RIGHTS TO CANCEL AN ORDER FOR GOODS (OTHER THAN GOODS THAT ARE A SPECIAL MADE ORDER), INCLUDING WHERE YOU CHOOSE TO CANCEL BECAUSE WE ARE AFFECTED BY AN EVENT OUTSIDE OUR CONTROL:
(A) YOU MAY CANCEL ANY ORDER FOR GOODS AT ANY TIME BEFORE WE DESPATCH THE GOODS BY CONTACTING US. WE WILL CONFIRM YOUR CANCELLATION IN WRITING TO YOU;
(B) IF YOU CANCEL AN ORDER UNDER CLAUSE 11.11(A) AND YOU HAVE MADE ANY PAYMENT IN ADVANCE FOR GOODS THAT HAVE NOT BEEN DELIVERED TO YOU, WE WILL REFUND THESE AMOUNTS TO YOU;
(C) UNFORTUNATELY, IF YOU CANCEL AN ORDER AND WE HAVE ALREADY DESPATCHED YOUR GOODS TO YOU, WE WILL NOT BE ABLE TO CANCEL YOUR ORDER UNTIL IT IS DELIVERED. IN THIS CASE, IF YOU RETURN THE GOODS TO US, YOU WILL HAVE TO PAY THE COST OF RETURNING THE GOODS BACK TO US. THIS WILL NOT AFFECT YOUR REFUND FOR THE GOODS ONLY.
11.12 IN REGARD TO ALL SALES WHERE YOU WISH TO RETURN THE GOODS, YOU MUST KEEP THE GOODS IN GOOD RE-SALEABLE CONDITION, INCLUDING BY NOT USING THEM, AND WHERE POSSIBLE RETAIN THE PACKAGING WHICH THE GOODS CAME IN. ANY FLAT-PACK GOODS MUST BE RETURNED AS SUCH, WITHOUT HAVING BEEN ASSEMBLED (UNLESS THEY ARE FAULTY OR MIS-DESCRIBED). IN PARTICULAR, DUVETS, MATTRESSES AND BEDDING MUST NOT HAVE BEEN USED AND MUST BE IN THE ORIGINAL SEALED PACKAGING.
11.13 IF WE HAVE PROVIDED INSTALLATION SERVICES FOR GOODS THAT ARE NOT A SPECIAL MADE ORDER, WE SHALL CHARGE A DE-INSTALLATION CHARGE IF SUCH GOODS ARE TO BE RETURNED TO US, IN ADDITION TO ANY CARRIAGE CHARGES, FOR ANY REASON (UNLESS THE GOODS ARE FAULTY OR MIS-DESCRIBED).
(d) the supply of goods that are made to the customer's specification or are clearly personalised.
(e) the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or meat.
(f) the supply of newspapers, periodicals or magazines.
(g) the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance - for example, hotel bookings, courier services, car hire, restaurant bookings and theatre tickets for specific dates.
1.25 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) unseal audio, video recordings or computer software that were sealed at the time of delivery.
(c) combine goods with other goods after delivery so that they become inseparable.
Our bespoke made to order mattress services have a 24 hour cooling off period which starts once your order has been placed, during which time you can contact us to cancel your order. Once the cooling off period has passed, cancellations are no longer possible as we will begin creating your custom made mattress immediately.
Law and jurisdiction
These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.